Dental Office Staff: Do You Feel Safe
Q: When I visit my physician’s office, most of the staff are PA’s or RN’s. I recently changed dental offices because I did not feel the staff ran the practice professionally and seemed to have no healthcare background whatsoever. What type of training should they have?
A: I know myself. I’m like Larry David from the HBO show, Curb Your Enthusiasm. I can be “pretty…pretty…pretty” picky when it comes to how businesses deal with me.
For many years on the dental lecture circuit, starting in 2004, I taught practice management and customer service for hi-tech dental offices. I teach the doctors: “If you want to provide optimal customer service to your patients, just do the opposite of what the airline industry does.” On my last flight, I was given a bag called: “Pretzel Pieces”, not even the whole pretzel and a flight attendant rammed the beverage cart into my foot and yelled at me: “excuse me!” I yelled back at her: “You bent my ankle into a pretzel ‘piece!”
I prefer all dental staff members have college degrees PLUS certificates in dental assisting, a CDA, or dental hygiene, an RDH. I don’t see the point in hiring healthcare staff who have worked at Chick Fila and Tire Kingdom for the last seven years. (Unless your chicken has a flat tire.)
I have changed physician offices too over the years like many of you do, due to rude, incompetent medical staff. (One office had a front desk person who was covered in face tattoos and had what looked like ears pierced with empty stools of thread in the holes, stretching her earlobes down to her shoulders. I thought she was melting. Look don’t get me wrong; when it’s time to buy heavy metal sound effect devices for my guitar; that’s who I want helping me.)
View their websites, call and ask questions and visit their offices before making your final decision.
Dr. Mitchell Josephs practices Implant, Cosmetic and General Dentistry with an emphasis on implants, porcelain veneers, and complex crown and bridge treatment. He is on staff at JFK Medical Center and is a Faculty Advisory Board member at McGill University’s Faculty of Dentistry. He completed his residency at Manhattan’s Beth Israel Medical Center and Mt. Sinai Hospital